Thailan Industrial Group provides warranty coverage for its products based on the type of product, giving customers and partners greater peace of mind. All Grade 1 products come with a 5-year warranty, while stainless steel legs are offered with a 10-year warranty.
Thailan’s warranty covers defects caused by raw materials or the manufacturing process. To benefit from the warranty, the product must have been used in accordance with the installation instructions and specified conditions of use.
Items Covered by Thailan’s Warranty
Thailan product warranty covers issues caused by the manufacturing process or raw materials, including:
- Manufacturing defects
- Defects caused by raw materials
- Improper product performance, provided that it is proven to be related to the manufacturing process
If the issue is confirmed by Thailan’s technical experts, the product will be repaired or replaced in accordance with the warranty terms.
Conditions That Void the Warranty for Thailan Products
Thailan’s product warranty covers only defects caused by raw materials or the manufacturing process. The warranty will not apply in the following cases:
- Improper or incorrect installation of the product or failure to follow the installation instructions.
- Improper use or use beyond the intended purpose of the product.
- Impact, excessive pressure, breakage, bending, or mechanical deformation caused by improper use or transportation.
- Modifying the product, such as cutting, drilling, or making any alterations to its original structure.
- Using inappropriate tools or non-standard methods during installation or use.
- Damage caused by contact with detergents or chemicals, acidic or alkaline substances, solvents, or other corrosive materials.
- Rust, corrosion, discoloration, or surface damage caused by unsuitable environmental conditions, excessive humidity, or prolonged contact with corrosive substances.
- Normal wear and tear resulting from regular use and not caused by a manufacturing defect.
- Damage caused by improper storage of the product before or after installation.
- Failure to provide the purchase invoice when required to verify warranty eligibility.
- Damage resulting from accidents, abnormal conditions, or factors beyond the manufacturer’s control.
Warranty Claim Process
If a defect is found in the product, the warranty claim will be handled as follows:
After reviewing the documents and the condition of the product, it will be determined whether the issue falls under the warranty terms. If the claim is approved, the product will be replaced in accordance with the warranty conditions, or the purchase price of the damaged product will be refunded to the customer.
To submit a warranty claim, track the status of your request, or receive assistance, you can contact the relevant department at Thailan Industrial Group through the Contact Us
Thailan After-Sales Service
Thailan’s services are not limited to warranty coverage. To support long-term partnerships with hardware retailers, cabinet makers, interior designers, and other partners, the company also offers product returns and replacements under specified conditions.
If a partner changes their mind about a product after purchase, they can return the product and receive a refund or a replacement product. Additionally, if a previously purchased product is no longer needed, it can be returned at the product’s current price. These services are designed to provide greater flexibility in partnerships and reduce concerns for partners when sourcing products.
Shipping Orders to the Freight Terminal
To facilitate the product procurement process, customers’ orders are shipped free of charge to the freight terminal. Along with warranty and after-sales services, this service is part of Thailan’s commitment to providing reliable support to customers and partners across the country.
